Q: Where is Blue Potion Co located?
A: Our studio is based in North-West England, United Kingdom, where we fulfill all online orders. We also sell at comic conventions around the UK.
Q: Do you ship to ____?
A: Yes, we ship to anywhere in the world!
Q: How much do you charge for shipping?
A: We offer FREE 1st Class shipping for all UK orders. For the rest of the world, International Economy shipping starts at $5.
Q: Please can I pay extra for tracking?
A: Yes, this is now an option!
Q: Help! I've received my delivery but it's missing an item!
A: Please don't panic. Mug & Box Sets, Enamel Pins and Backpacks are all sent out together. Pencil Cases, Tote Bags and Phone Cases are made to order by our trusted suppliers and will be sent out separately, at no extra charge. Please also check you haven't accidentally purchased a pre-order item.
Q: I didn't pay extra for tracking, where is my order?
A: Please understand we are a small independent business located in the United Kingdom and delivery times vary. If you are wondering when your untracked order will arrive, please use the guide below:
- Mug & Box Sets, Enamel Pins, Backpacks, Hats, Lanyards, Patches: 3-7 business days (UK only), ~8 weeks (Everywhere else).
- Tote Bags, Pencil Cases, Phone Cases: 1-3 weeks (Everywhere).
Business days, also known as working days, do not include bank holidays or weekends.
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